Church House operates a complaints procedure in accordance with the rules and guidance set out in the Complaints Sourcebook of the Financial Conduct Authority. If you have a complaint which you require to be investigated, you should set this out in writing to: Jonathan Howland, Compliance Officer, Church House Investments Limited, York House, 6 Coldharbour, Sherborne DT9 4JW, who will investigate and inform you of the internal complaints handling procedure.
If you are not satisfied with the manner in which the matter is addressed, you may be entitled to refer complaints to the Financial Ombudsman. The contact details are: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. www.financial-ombudsman.org.uk.
If we cannot meet our financial obligation to you, you may be entitled to compensation of up to £85,000 under the Financial Services Compensation Scheme www.fscs.org.uk.
Church House is a member of the Financial Services Compensation Scheme.